We are aware that a medical journey is a big step; you will be traveling to another country, the customs and system of which you do not know, away from the people and institutions you know and trust. Our aim is to exceed your expectations, and make your medical journey as pleasant and smooth as possible. It is our responsibility to ensure that your journey is well-planned and well-executed, and that you do not have anything to worry about. We wish to exceed your expectations.
We have tried to describe our services and process articulately. Please do not hesitate to contact us about all kinds of questions you might have
Evaluation of medical condition and history
We will offer the best choice of treatment, doctor and hospital Our in house medical doctor, specialized in anesthesia and reanimation, will evaluate your medical history, give you detailed information about the treatment/surgery in question, evaluate and explain the inherent risks, what you need to do to prepare and what to expect after the surgery.
Devise a personalized medical plan
We will devise a personalized plan and provide detailed information about doctors, and hospital. We will share first hand information with our patients.
Attend consultations with our patients
Your patient coordinator will be present during your consultations in order to ensure that you receive all necessary information. The doctors will be able to communicate in English, however, if necessary, your patient coordinator will translate or clarify what has been said.
Follow-up medical procedures, treatments, tests, drugs given and prescribed.
Your medical consultant will give you detailed information about your condition, what is to be expected, risks, what needs to be done before, during and after the treatment/surgery. He will also communicate with your doctor at home if required. You will be able to ask him all your questions related to your treatment and get an objective, second opinion from him. Your patient coordinator will make sure that you have all drugs prescribed when you are recuperating in your hotel. He/she will follow up and inform you about the rest results.
Saving medical Information and Sharing with your Doctor at home (if requested)
Your medical test results and information will be kept for at least two years. You medical consultant will share your medical information with your doctor at home if requested by you.
Post-procedure follow up & Check on recuperating patient
Your patient coordinator will visit to the surgery/treatment to ensure that you are fine and pain free. He/she will also call you twice daily while you are recuperating at your hotel to ensure you do not lack anything. After care will arranged if necessary or requested.
Provide after care
In some treatments, such as, cardiac bypass, major or multiple plastic surgery, we provide after care by health professionals. You will have excellent care during hospital stay, but in some cases might have to stay in Turkey for a little while longer to recuperate and get ready for the journey back.
- Visa information and assistance
- Transportation from and to the airport, hospital and hotel
- Interpretation assistance at hospital or clinic
- Provide communication 7/24 contact number
- Provide special after care at your hotel (optional).
- Provide emotional support
- Assist with local tour and excursion arrangements
- Provide information about local dining, shopping, places to visit, local culture and customs
- Assure that you are comfortable and content at all times
- Assist with baggage check-in upon departure
- Arrange for Airport medical assistance upon departure if necessary.
You are unique. Your needs and wants are our top priority and we are aware that you might have different requirements. Therefore, we are more than happy to listen to you and devise a personalized package. However special requirements might differ, our standard packages include features that we believe will guarantee a pleasant and satisfactory medical journey.
Our minimum standards for all our packages include the following:
Free consultation with an anesthesiologist and the doctor who will perform the procedure
Transportation between the airport, hospital and hotel
Extensive information about the procedure
Medical evaluation of the patient, contact local doctor if needed and
desired by the patient
General and/or Local Anesthesia
Hospital stay & accommodation in 4* or 5* hotel
Implants (according to type of surgery)
Surgical wear (operative and post-operative)
Aftercare, stitch removal, post-operative check-ups
24/7 call center